Frequently Asked Questions

Figuring out which part you need can be difficult but we have made it simpler. Here is a quick guide below:

• Glass Screen - Fixes cracked or shattered glass screens
• Screen Digitizer - Fixes cracked glass and unresponsive touch. Please note that this part is not available for all phones. In that case, we suggest purchasing an LCD Screen Display
• LCD Screen Display - Fixes most problems associated with a phone or tablet including cracked screens, unresponsive touch and the inability to see images (or problems like vertical lines, blurry text etc)

A screen repair difficulty depends on the type of phone but generally the repair requires patience and attention to detail. If you are concerned about your ability to complete a repair, we would suggest purchasing a phone LCD Screen. This repair part is fairly easy to install, solves most phone problems (including a cracked screen) and can usually be completed around a half an hour.

Yes, we have spent countless hours researching in our phone lab to prepare phone repair kits that include the highest quality parts and tailored tools you need for the simplest repair possible. Be wary of inferior parts and skimpy tool kits found elsewhere. We provide everything you need at the best price available.

If the back of your phone is silver, gold, or rose gold, then you can choose any color front glass screen. Most people choose to replace their silver, gold, or rose gold screen with a white screen.

We supply a special 3M double sided tape adhesive that is easy to apply and provides great results. While UV glue can be used, we find that method to be difficult and incorrect application can further damage a device. Our repair kits are designed to include the best, most tailored parts to complete your repair, including highest quality 3m double sided tape.

When you place an order on PhoneRemedies.com, While it may seem as though you have multiple charges on your credit card, these are not charges. At the time of your order, our payment system checks for funds in your account and this is called an Authorization. This is a common business practice as we do not charge your order until it is ready to ship. These authorizations will drop off of your statement typically within 2 – 3 business days. We only charge a credit or debit card when we are ready to ship an order, and we only charge the card once. If these authorizations are causing problems, you can simply call your bank to get them removed. If you experience further problems, please contact our customer service team and we would be happy to help in any way possible.

If you've placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately at CustomerSupport@PhoneRemedies.com. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. This means that we may/ may not be able to modify your order. Please understand that we may need to cancel the existing order and re-place a new order.

Phone remedies offers easy, hassle free returns and exchanges. We offer 30 day returns and exchanges on all Screens and Digitizer Screens and LCDs in their original condition.Once returns are received back to our warehouse, refunds are processed in approx 14 days.

It can take up to 14 days for your refund to be processed and an additional 2-5 business days for your bank to process the refund to you.

Don't panic. There could be a couple of reasons for this. At the time of placing the order, there is an option to register with the site. If you did not create a password at the time, it may be difficult to log in. Please contact our customer service to request a password. Another reason, is that it's possible that there was either an error inputting the email address (typo) or you may not remember which e-mail you used. This can be frustrating but please feel free to contact us and we will straighten this all out for you. Try checking any of the e-mail addresses you may have used.

Most e-mails are replied to within 24 hours except for weekends. If you have not received a reply, please check your e-mail spam folder.

We do our best to ship your order the same day (when you place your order by 7:00pm EST) but some orders may not ship until the next business day. Orders placed on Saturday and Sunday will be shipped the following business day. Standard shipping times are estimated 2-5 business days and expedited shipping times are 2-3 days. Read more here

We have received notification that tracking numbers may not update during the course of the shipment. This may mean that the order looks like it's not in transit. You can be assured that if you received a tracking number, the order is on the way.

We ship from multiple warehouses areound the US. If possible, we will ship from a warehouse closest to you to expedite delivery.

Try not to worry:) Most orders that are delivered incorrectly usually make it to their destination about 80% of the time. Check with any neighbors that might have received it in error. Wait at least 1-2 days before contacting us. You'll be surprised how many packages make their way eventually:)

Please note that USPS tracking information typically only updates once a day and can sometimes go days without an update. Do not fret about your shipment; this is normal behavior. Rest assured that it is not affecting the delivery date of your shipment.

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can enter the tracking number at www.usps.com/tracking. Please note, it may take 1 – 2 days after shipment for the tracking information to update..

All glass screens, digitizer screens and LCDs are covered under a PhoneRemedies warranty. All warranty claims are subject to inspections and do not include warranties for wear and tear. All Glass Screens carry a one year warranty, Digitizer Screens carry a 90 day warranty and LCD Screens are covered under a DOA (dead on arrival) warranty.

If you receive a damaged item, notify us immediately within 48 hours of receipt of delivery. Do not discard any of the box, shipping label, packing material, or broken items. After you have received a damaged item, please send a picture of the part and the packaging to Support@PhoneRemedies.com so we can start a claim immediately. Please include the following pictures:

• Front of the part
• Back of the part
• Outside of the box/packaging

We do ship to military addresses via USPS. Please allow 2 – 6 weeks for delivery.